Deliveries & Refunds
At WSPORTS, we are committed to providing a seamless shopping experience. Below are our policies regarding deliveries and refunds.
Deliveries
1. Shipping Options:
We offer various shipping methods to suit your needs, including standard, express, and international shipping. You can select your preferred option during checkout.
2. Delivery Times:
- Standard Shipping: 5-7 business days (domestic)
- Express Shipping: 2-3 business days (domestic)
- International Shipping: 10-14 business days (depending on the destination)
Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
3. Tracking Your Order:
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress.
4. Shipping Costs:
Shipping charges depend on your location and the selected shipping method. These costs will be calculated and displayed during checkout.
5. Delivery Address:
Ensure that the shipping address provided is accurate. WSPORTS is not responsible for lost or delayed deliveries due to incorrect or incomplete addresses.
6. Damaged or Missing Items:
If your order arrives damaged or items are missing, please contact us within 5 business days of delivery with your order details and photos for verification.
Refunds
1. Return Eligibility:
- Non-customized items can be returned within 30 days of purchase if they are unused, in original condition, and include all packaging.
- Customized items are non-refundable unless they have manufacturing defects.
2. How to Request a Refund:
To initiate a return or refund:
- Contact us at support@wsports.com with your order number and reason for the return.
- Once approved, ship the item(s) back to the address provided by our team.
3. Refund Process:
- Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4. Exchanges:
We offer exchanges for non-customized items of the same value. Contact us to confirm availability before initiating an exchange.
5. Non-Refundable Items:
- Customized products (unless defective)
- Gift cards
- Items marked as final sale
6. Defective Products:
If you receive a defective product, contact us immediately with photos and a detailed description. We will replace or refund the item upon verification.
Questions?
For more information about deliveries or refunds, please contact our support team:
📧 Email: support@wsports.com
📞 Phone: +1-800-SPORTS (776-7877)
Thank you for choosing WSPORTS!
